Hotel reception is one of the most crucial areas in the hospitality business. Many of the world's leading hotel brands offer great services to their customers. These services start from the desk of inquiry or reception in a hotel. The hotel receptionist is responsible for providing efficient and exceptional service to a wide variety of individuals daily.
A key responsibility of this position, including guests, potential guests, vendor partners, and team members, is to create amazing guest experiences that will give clients and potential guests assurance and optimism about the hotel to settle down. The job of a hotel receptionist is considered to be one of the proudest and highest-ranked ones within the hotel. It is also often seen as the best place to start a hotel career. Its work environment is clean and the work itself is not physically tough. Similarly, daily tasks vary and you can meet a lot of interesting people every day.
What is a hotel reception?
Reception at the hotel is a crucial activity in the hospitality domain. This can be counted as the lifeline of the hotel. The receptionist at a hotel plays an important role in communicating with guests and welcoming them for a happy stay. Whether, its a 4 star hotel ora 7 star hotel, responsibility should be undertaken as per they were taught.
From completing the check-in procedures to making reservations, allotting rooms, checking the key, etc., are all the responsibilities of a hotel receptionist. Guests begin to communicate at the front desk when they visit a hotel, which to some extent attracts the impression of the hotel people. Sometimes the hotel receptionist manages the supply chain or performs other functions, such as overseeing hotel maintenance.
Various services are available to guests through this. This includes coordinating their meetings, allocating rooms, sharing information, maintaining guest requests, etc. Hotel receptions should usually be open 24 hours a day, 7 days a week, and 365 days a year. However, shifting's available for this. Similarly, they need regular contact with customers, outside agencies, and the general public. One should have excellent verbal and written communication and interpersonal skills with the ability to engage with a variety of individuals and personalities.
The duties and responsibilities of a hotel receptionist
The main goal of a hotel receptionist is to maintain communication with guests. They greet the guests and manage their stay at the hotel. Housekeeping, checking in or out, transferring luggage, and attending to visitors who have come to see guests are their responsibility. They also have a responsibility to ensure a social presence around the guests.
Understanding the needs of the guests and supporting them is also a crucial ceremony of reception at the hotel. The front disk is responsible for responding to guest calls and messages, and forwarding and delivering calls to their respective guests. Managing reservations and bookings at a hotel reception is an integral part of the duties of a hotel receptionist.
Career, Path, and Opportunities
The number of hotels is growing rapidly and at the same time, there are great career opportunities. After one year as a hotel receptionist, you will approach a supervisor and then get promoted to higher levels such as duty manager, front-of-house manager, and operations manager. No other industry in the world allows its employees to grow quickly and build a rewarding career.
